REVAMPEDxKim Boutique offers both new and gently used items, therefore, refunds are not offered. Item are as pictured and any defects if applicable will be listed in the product description. Please be sure to carefully review product photos, description, and sizing information prior to placing orders. Exchanges and or store credit will be offered per sizing issues only. Merchandise must be returned in the condition it was received in along with order invoice. Customer is responsible for return shipping fees.